FREQUENTLY ASKED QUESTIONS
Listed below are some Frequently Asked Questions. Please click either of the “+” buttons to expand the section of interest. As always, we are always looking to improve. If you feel that a question should be added to these lists, please let us know. We appreciate your suggestions and feedback.
- ABOUT LICENSING AND CERTIFICATION
Q: Are you licensed, bonded, and insured?
A: Absolutely. Check out our status here!
Q: Are you a member of the Better Business Bureau?
A: Yes we are. And, we maintain an A+ rating. See for yourself!
Q: Do you sub-contract your installation of windows and doors?
A: No. All of our window and door installation is completed in-house by AAMA certified installers.
Q: Are you EPA-RRP certified to perform renovations and repairs in homes built before 1979 that may contain lead-based paint?
A: Yes. We take your health and safety very seriously.
- ABOUT INSTALLATION
Q: What are your lead times?
A: Most windows and doors can be custom made-to-order in just 7-10 business days.
Q: How long will it take to install my windows and doors?
A: Typically, most installations can be completed in 1 day.
Q: Do you haul away my old windows and doors?
A: Yes. In fact, we are doing our part to reduce our carbon footprint too. Your old aluminum windows/door are recycled. And, your old wood windows/doors get re-purposed!
Q: Can I just purchase the windows and doors from you? And, can I install them myself or hire my own installers?
A: Absolutely. However, we require that you provide us with the exact net frame sizes of all your windows and doors.
Q: Will there be any demolition to the interior or exterior of my walls?
A: Retro-fit windows and doors typically do not require any demolition of the interior or exterior of the walls.
Q: Can I change the size of my existing windows and doors?
A: Provided there is enough room and we comply with all current building codes, we can make your windows and doors just about any size you want.
Q: Can I change a door into a window and visa versa?
A: Provided there is enough room and we comply with all current building codes, we can make doors into windows, and visa versa.
Q: What happens if it rains the day of my installation?
A: If it rains the day of your scheduled installation, you will be contacted the night before and/or the morning of to schedule for the next available date. Keep in mind, if there is significant rain, we will need a day or two for the exterior walls to dry out.
- ABOUT PRODUCTS AND WARRANTIES
Q: What brands and types of windows/doors do you offer?
A: We have a very large selection of products to choose from. In summary, we offer vinyl, fiberglass, aluminum, and wood windows and doors. Please visit our Products Page for more details.
Q: What is your warranty?
A: Most of our products include a manufacturer’s lifetime/limited warranty. Additionally, some of our manufacturer’s include an accidental glass-breakage warranty. Please see our Warranty Page for specific manufacturer’s warranties.
- ABOUT SERVICES
Q: Do you provide free in-home estimates?
A: Yes. All of our in-home estimates are free. Pressure-free, obligation-free, and gimmick-free too. Let us know if you’d like to schedule an appointment!
Q: Do you provide estimates over the phone?
A: Yes. We are happy to give you an estimate over the phone. However, if installation is required, it is best to have one of our professional team members complete a site inspection and provide you with a free in-home estimate.
- ABOUT PROMOTIONS AND PAYMENT
Q: Do you offer interest-free financing?
A: Yes. We offer several different interest-free financing programs. You can complete this application and get pre-approved today. Check with one of our team members for current programs and promotions.
Q: Do you offer senior/military discounts?
A: Yes. We certainly do. And, thank you for your wisdom and service!
Q: What forms of payment do you accept?
A: We accept cash, personal check, cashier’s check, Visa, MasterCard, Discover, and American Express.
Q: Can I combine and use multiple coupons and discounts?
A: For the most part, no. We do our best to inform you of our current promotions/discounts and give you our very best price. But, it never hurts to ask!